Shipping - Domestic (US)
Shipping made simple! We offer FREE shipping on all orders over $99 and a low-cost, flat rate of $5.95 for orders under $99.
We send your packages the most cost effective way. Our shipping software will rate shop when your finished package is weighed and select the most economical method of shipping based on weight and destination.
We ship by ground using: USPS First Class Parcel, USPS Priority, UPS Ground, UPS Surepost.
Shipping - International (Outside of US)
Shopthegreenlife.com fulfills orders through a trusted company, GlobalShopex.com. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items in your cart will automatically be transferred to GlobalShopex for international checkout. You may pay with International credit cards, PayPal, Money Gram, Bank wire transfers, Alipay or other local payment options. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries regarding tracking and shipment should be directed to GlobalShopex at firstname.lastname@example.org or 786-391-4868. Any other questions should be directed to The Green Life.
GlobelShopex local phone numbers:
Australia (Sydney) tel: (612) 9037 0252
United Kingdom tel: (020) 3371 9380
Japan (Tokyo) tel: (3) 4520 9639
Spain (Madrid) tel: (91) 829 5114
South Africa tel: (27 10) 500-2487
Canada (Toronto) tel: (416) 840 5719
France (Paris) tel: (01) 7666 0593
Mexico (DF) tel: (55) 8525 3179
Brazil (Sao Paulo) tel: (11) 3957 0408
Peru (Lima) tel: (1) 718 0788
Colombia (Bogota) tel: (1) 508 2859
Chile (Santiago) tel: (2) 368 0900
1. Contact our Customer Care Specialist within 15 days of the original purchase at email@example.com. Please provide the order number and reason for return in email.
2. Our Customer Care Specialist will provide you with a Return Merchandise Authorization number (RMA)#) and email you detailed return instructions with a return-shipping label.
3. Clearly write and/or affix teh RMA# on the package and return to the address specified in the email.
4. The original method of payment used to place the order will be credited the purchase price, excluding shipping costs once the item is received at our warehouse.
5. We will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
* Please note that we offer free return shipping for all products only if the return is due to manufacturer's defect or The Green Life's error. In all other cases, the customer is responsible for the return shipping cost plus a 10% restocking fee.